Is Prana Health's AI doctor free?

Yes! Our AI health consultation is completely free. You can chat with our AI doctor 24/7 at no cost. If you want to speak with a licensed human doctor, visits start at just $49.

How quickly can I see a doctor?

Our AI doctor responds instantly. If you need to speak with a licensed physician, you can typically connect within 60 minutes of booking.

Does Prana Health protect my health information?

Yes, Prana Health implements security controls designed to meet HIPAA requirements. Your health information is encrypted both in transit and at rest, and we follow healthcare privacy best practices.

What can I ask the AI doctor?

You can ask about symptoms, get health information, understand medications, learn about conditions, and get guidance on whether you need to see a doctor. Our AI can help with general health questions but always recommend consulting a licensed physician for diagnoses and treatment.

Are the doctors licensed?

Yes, all physicians on our platform are board-certified and licensed to practice in all 50 US states.

How much does a doctor visit cost on Prana Health?

Doctor visits on Prana Health start at just $49. The AI consultation is completely free. There are no hidden fees or subscription required.

Can I get a prescription from Prana Health?

Yes, our licensed physicians can prescribe medications when medically appropriate. Prescriptions are sent directly to your preferred pharmacy.

Do I need insurance to use Prana Health?

No insurance is required. Our flat $49 rate applies to everyone, regardless of insurance status. The AI consultation is always free.

What conditions can Prana Health treat?

Our doctors can treat over 100 common conditions including cold and flu, UTIs, sinus infections, allergies, skin conditions, anxiety, and many more. Our AI can help determine if your condition is something we can treat.

Is Prana Health available in my state?

Yes, Prana Health is available in all 50 US states. Our physicians are licensed to practice across the country.

Can an AI doctor prescribe medication?

No, our AI doctor cannot prescribe medications. However, if you need a prescription, you can connect with a licensed human physician through Prana Health for just $49. Our doctors can prescribe medications when medically appropriate and send them directly to your pharmacy.

Is the AI doctor accurate?

Our AI doctor is designed to provide helpful health information based on current medical knowledge. It's excellent for understanding symptoms, getting health education, and determining if you need to see a doctor. However, it's not a replacement for professional medical diagnosis. For serious concerns, we always recommend consulting with a licensed physician.

How does telehealth work on Prana Health?

Telehealth on Prana Health is simple: First, chat with our free AI doctor to understand your symptoms. If you need human care, book a video visit with a licensed physician for $49. You'll connect via secure video call, discuss your health concerns, and receive diagnosis, treatment recommendations, and prescriptions if needed—all from the comfort of your home.

What's the difference between Prana Health and WebMD?

Unlike WebMD which provides static health articles, Prana Health offers an interactive AI doctor that has a conversation with you about your specific symptoms. Our AI asks follow-up questions, considers your complete situation, and provides personalized guidance. Plus, if you need real medical care, you can book a $49 doctor visit directly through our platform.

Can I use Prana Health for my children?

Yes, parents can use Prana Health to get guidance about their children's symptoms. Our AI doctor can help you understand common childhood illnesses and determine if your child needs to see a pediatrician. For video visits with our physicians, we recommend for non-emergency situations in children over age 2.

Privacy Policy | Secure AI Healthcare | Prana Health

Introduction

Prana Health Inc. ("Prana Health," "we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (www.pranahealth.ai), mobile applications, and related services (collectively, the "Services").

We implement security controls designed to meet HIPAA requirements and take the protection of your health information seriously. Please read this Privacy Policy carefully to understand our practices regarding your data.

Information We Collect

Information You Provide

Account Information: When you create an account, we collect your email address and any profile information you choose to provide.
Health Information: When you use our AI doctor service, you may provide symptoms, health concerns, medical history, and other health-related information.
Communications: We collect information from your interactions with our AI, including chat messages and uploaded documents.
Payment Information: If you purchase paid services, we collect billing information through our secure payment processor.

Information Collected Automatically

Device Information: We collect information about the device you use to access our Services, including device type, operating system, and browser type.
Usage Data: We collect information about how you use our Services, including pages visited and features used.
Log Data: Our servers automatically record information including your IP address, access times, and referring URLs.

How We Use Your Information

We use your information to:

Provide, maintain, and improve our Services
Process your health inquiries and provide AI-powered health guidance
Communicate with you about your account and our Services
Process payments for paid services
Ensure the security and integrity of our Services
Comply with legal obligations
Respond to your requests and support needs

Important: We do NOT use your health conversations to train our AI models. Our AI training is based on the work of our medical team, not user data.

Data Security

We implement industry-standard security measures to protect your information, including:

Encryption: All data is encrypted in transit (TLS/SSL) and at rest (AES-256)
Access Controls: Strict access controls limit who can access your data
Security Standards: We implement controls designed to meet HIPAA requirements
Regular Audits: We conduct regular security audits and assessments
Secure Storage: Your data is stored in secure, compliant cloud infrastructure

Data Sharing and Disclosure

We may share your information in the following circumstances:

Service Providers: With trusted third-party service providers who assist in operating our Services (e.g., cloud hosting, payment processing)
Telehealth Providers: If you use our telehealth services, with licensed healthcare providers who provide care
Legal Requirements: When required by law, subpoena, or other legal process
Safety: To protect the safety of any person or to address fraud or security issues
Business Transfers: In connection with a merger, acquisition, or sale of assets

We do NOT sell your personal information to third parties.

Your Rights and Choices

You have the following rights regarding your data:

Access: Request access to the personal information we hold about you
Correction: Request correction of inaccurate personal information
Deletion: Request deletion of your personal information
Portability: Request a copy of your data in a portable format
Opt-out: Opt out of marketing communications at any time

To exercise these rights, please contact us at support@pranahealth.io.

Health Information Security

Protected Health Information (PHI)

Prana Health is committed to protecting your Protected Health Information (PHI). We implement administrative, technical, and physical safeguards designed to meet the requirements of the Health Insurance Portability and Accountability Act (HIPAA).

If you use our telehealth services, you will receive a separate Notice of Privacy Practices that describes how your PHI may be used and disclosed by the healthcare providers.

Data Retention

We retain your information for as long as necessary to provide our Services and comply with legal obligations. Specifically:

Account Data: Retained while your account is active and for a reasonable period thereafter
Health Conversations: Retained as required by healthcare regulations (typically 6-10 years)
Usage Data: Generally retained for 2 years

You may request deletion of your data at any time, subject to legal retention requirements.

Cookies and Tracking

We use cookies and similar technologies to:

Keep you logged in to your account
Remember your preferences
Understand how you use our Services
Improve our Services

You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our Services.

Children's Privacy

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

International Users

Our Services are based in the United States. If you access our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located.

California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including:

Right to know what personal information is collected
Right to know if personal information is sold or disclosed and to whom
Right to opt out of the sale of personal information
Right to equal service and price, even if you exercise privacy rights

We do not sell personal information. To exercise your California privacy rights, contact us at support@pranahealth.io.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. For material changes, we will provide additional notice via email or through our Services.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Prana Health Inc.
Email: support@pranahealth.io
Website: www.pranahealth.ai

Privacy Policy