Is Prana Health's AI doctor free?

Yes! Our AI health consultation is completely free. You can chat with our AI doctor 24/7 at no cost. If you want to speak with a licensed human doctor, visits start at just $49.

How quickly can I see a doctor?

Our AI doctor responds instantly. If you need to speak with a licensed physician, you can typically connect within 60 minutes of booking.

Does Prana Health protect my health information?

Yes, Prana Health implements security controls designed to meet HIPAA requirements. Your health information is encrypted both in transit and at rest, and we follow healthcare privacy best practices.

What can I ask the AI doctor?

You can ask about symptoms, get health information, understand medications, learn about conditions, and get guidance on whether you need to see a doctor. Our AI can help with general health questions but always recommend consulting a licensed physician for diagnoses and treatment.

Are the doctors licensed?

Yes, all physicians on our platform are board-certified and licensed to practice in all 50 US states.

How much does a doctor visit cost on Prana Health?

Doctor visits on Prana Health start at just $49. The AI consultation is completely free. There are no hidden fees or subscription required.

Can I get a prescription from Prana Health?

Yes, our licensed physicians can prescribe medications when medically appropriate. Prescriptions are sent directly to your preferred pharmacy.

Do I need insurance to use Prana Health?

No insurance is required. Our flat $49 rate applies to everyone, regardless of insurance status. The AI consultation is always free.

What conditions can Prana Health treat?

Our doctors can treat over 100 common conditions including cold and flu, UTIs, sinus infections, allergies, skin conditions, anxiety, and many more. Our AI can help determine if your condition is something we can treat.

Is Prana Health available in my state?

Yes, Prana Health is available in all 50 US states. Our physicians are licensed to practice across the country.

Can an AI doctor prescribe medication?

No, our AI doctor cannot prescribe medications. However, if you need a prescription, you can connect with a licensed human physician through Prana Health for just $49. Our doctors can prescribe medications when medically appropriate and send them directly to your pharmacy.

Is the AI doctor accurate?

Our AI doctor is designed to provide helpful health information based on current medical knowledge. It's excellent for understanding symptoms, getting health education, and determining if you need to see a doctor. However, it's not a replacement for professional medical diagnosis. For serious concerns, we always recommend consulting with a licensed physician.

How does telehealth work on Prana Health?

Telehealth on Prana Health is simple: First, chat with our free AI doctor to understand your symptoms. If you need human care, book a video visit with a licensed physician for $49. You'll connect via secure video call, discuss your health concerns, and receive diagnosis, treatment recommendations, and prescriptions if needed—all from the comfort of your home.

What's the difference between Prana Health and WebMD?

Unlike WebMD which provides static health articles, Prana Health offers an interactive AI doctor that has a conversation with you about your specific symptoms. Our AI asks follow-up questions, considers your complete situation, and provides personalized guidance. Plus, if you need real medical care, you can book a $49 doctor visit directly through our platform.

Can I use Prana Health for my children?

Yes, parents can use Prana Health to get guidance about their children's symptoms. Our AI doctor can help you understand common childhood illnesses and determine if your child needs to see a pediatrician. For video visits with our physicians, we recommend for non-emergency situations in children over age 2.

Terms of Service | AI Doctor Consultation Agreement | Prana Health

Quick Summary

We've summarized some points below for your convenience. By using our Services, you're agreeing to ALL the Terms that follow this summary, not just these highlights.

What Prana Health Is

Our AI helps you communicate with doctors but is not a replacement for medical care
There is no cost to use our AI
You do need a primary care physician to use our service
We offer paid primary care physician services in the US if you want them

What Prana Health Is NOT

NOT for emergencies or any sort: call 911 for any medical emergency
NOT for mental health crises, thoughts of self-harm, or violence
NOT for pediatric emergencies, pregnancy complications, or complex specialist conditions

Your Rights & Responsibilities

By using Prana Health, you agree to arbitration instead of court for disputes
We're a US-based service, international users assume responsibility for local law compliance

Privacy & Data

We implement security controls designed to meet HIPAA requirements and take your privacy seriously
We don't train our AI on your conversation - our training is based on the work of our doctors
Unless you create a user account, or explicitly tell us, we don't know who you are
If you have a user account, you can request data deletion by emailing support@pranahealth.io

For residents in Illinois and Nevada: Prana Health is unable to provide information or respond to inquiries that raise mental, emotional, or behavioral health concerns. In these cases, we do offer paid primary care physician services.

The Terms of Service

Welcome to the Terms of Service (these "Terms") for the website, www.pranahealth.ai (the "Website"), and the related mobile applications (the "App") operated on behalf of Prana Health Inc. ("Company", "we" or "us"). The Website and any content, tools, features and functionality offered on or through our Website, text message and the App are collectively referred to as the "Services".

These Terms govern your access to and use of the Services. Please read these Terms carefully, as they include important information about your legal rights. By accessing and/or using the Services, you are agreeing to these Terms. If you do not understand or agree to these Terms, please do not use the Services.

For purposes of these Terms, "you" and "your" means you as the user of the Services. If you use the Services on behalf of a company or other entity then "you" includes you and that entity, and you represent and warrant that (a) you are an authorized representative of the entity with the authority to bind the entity to these Terms, and (b) you agree to these Terms on the entity's behalf.

Section 9 contains an arbitration clause and class action waiver. By agreeing to these Terms, you agree (a) to resolve all disputes (with limited exception) related to the Company's Services and/or products through binding individual arbitration, which means that you waive any right to have those disputes decided by a judge or jury, and (b) to waive your right to participate in class actions, class arbitrations, or representative actions, as set forth below. You have the right to opt-out of the arbitration clause and the class action waiver as explained in Section 9.

1. Who May Use the Services

You must be 18 years of age or older and reside in the United States or any of its territories to use the Services. By using the Services, you represent and warrant that you meet these requirements. The Services are not intended for emergencies, pediatric emergencies or serious pediatric health concerns. Parents or guardians must consult with a qualified pediatrician for any health concerns related to children.

2. User Accounts, Subscriptions

2.1 Creating and Safeguarding your Account

To use certain of the Services, you need to create an account or link another account, such as your Apple, Facebook or Google account ("Account"). You agree to provide us with accurate, complete and updated information for your Account. You can access, edit and update your Account through the Website or via email to support@pranahealth.io. You are solely responsible for any activity on your Account and for maintaining the confidentiality and security of your password. We are not liable for any acts or omissions by you in connection with your Account. You must immediately notify us via email at support@pranahealth.io if you know or have any reason to suspect that your Account or password have been stolen, misappropriated or otherwise compromised, or in case of any actual or suspected unauthorized use of your Account.

2.2 Subscription Payment

If you buy or subscribe to any of our paid Services, you agree to pay us the applicable fees and taxes in U.S. Dollars. Failure to pay these fees and taxes will result in the termination of your access to the paid Services. We reserve the right to change our subscription plans or adjust pricing for the Services in any manner and at any time as we may determine in our sole and absolute discretion.

2.3 Subscription Renewals and Cancellations

You agree that if you purchase a subscription, your subscription will automatically renew at the subscription period frequency referenced on your subscription page (or if not designated, then monthly) and at the then-current rates. To avoid future subscription charges, you must cancel your subscription no later than the day before the subscription period renewal date through the Website or via email to support@pranahealth.io.

2.4 No Subscription Refunds

Except as expressly set forth in these Terms, payments for any subscriptions to the Services are nonrefundable and there are no credits for partially used periods. Following any cancellation by you, however, you will continue to have access to the paid Services through the end of the subscription period for which payment has already been made.

3. Orders for Products and/or Services

3.1 Payment

The Services may permit you to purchase certain other products or services through the Services, including telehealth services or other products or services of third parties that are offered through the Services ("Offerings"). You acknowledge and agree that all information you provide with regards to a purchase of Offerings, including, without limitation, credit card, PayPal, or other payment information, is accurate, current and complete.

3.2 Third-Party Offerings Warranty Disclaimers

Certain of the Offerings made available on the Services are provided by third parties ("Third-Party Offerings"). Accordingly, we do not provide any warranties with respect to the Third-Party Offerings. Third-Party Offerings provided by individuals in the medical field do not create a medical professional/patient relationship between you and the Company, and the Output does not constitute medical opinion, advice, diagnosis, or treatment but is provided for informational purposes only.

4. Location of Our Privacy Policy

Our Privacy Policy describes how we handle the information you provide to us when you use the Services. For an explanation of our privacy practices, please visit our Privacy Policy.

5. Rights We Grant You

5.1 Right to Use Services

We hereby permit you to use the Services for your personal non-commercial use only, provided that you comply with these Terms in connection with all such use.

5.2 Restrictions On Your Use of the Services

You may not do any of the following in connection with your use of the Services:

Download, modify, copy, distribute, transmit, display, perform, reproduce, duplicate, publish, license, create derivative works from, or offer for sale any information contained on, or obtained from or through, the Services
Duplicate, decompile, reverse engineer, disassemble or decode the Services
Use the Services for any commercial purpose
Use any part of the Services as input for any machine learning or artificial intelligence technology
Access or use the Services in any manner that could disable, overburden, damage, disrupt or impair the Services
Provide false or incorrect information to the Services
Rely on the Services without prompt review of your Content and any Output by a physician
Use the Services for medical emergencies of any kind
Use the Services in connection with any current or past thoughts or intentions of suicide or self-harm
Use the Services in connection with any acute or rapidly worsening symptoms that may indicate a life-threatening condition

Emergency Resources: If you are experiencing thoughts of suicide or self-harm, please contact the National Suicide Prevention Lifeline at 988 (US), or text HOME to 741741 to reach the Crisis Text Line. If you are experiencing a medical emergency, contact your local emergency services (such as 911) or visit your nearest emergency room immediately.

5.3 Pregnancy-Related Restrictions

You may not use the Services in connection with any emergency pregnancy concerns, labor and delivery questions or any pregnancy complications. Pregnant users must consult directly with their obstetrician, midwife or healthcare provider for all pregnancy-related health matters.

5.4 Specialized Medical Conditions-Related Restrictions

You may not use the Services in connection with managing specialized or complex medical conditions that typically require specialist care, including, but not limited to:

Cancer and oncology care
Heart disease and cardiovascular conditions
Neurological disorders
Autoimmune diseases
Rare diseases or genetic disorders
Complex chronic conditions requiring specialist oversight

5.6 Requirement to Have a Primary Care Physician

Users may only use the Services to help them communicate with a physician. Users may not use the Services unless they have a primary care physician with whom they will promptly review all information provided by the Services. Users agree to represent and warrant that all information they provide to the Company is true and accurate. Always discuss information provided by the Services with a doctor.

6. Ownership and Content

6.1 Ownership of the Services

The Services, including their "look and feel" (e.g., text, graphics, images, logos), proprietary content, information and other materials, including any text or other content generated by the Services (the "Output"), are protected under copyright, trademark and other intellectual property laws. You agree that the Company and/or its licensors own all right, title and interest in and to the Services.

6.4 Your Content License Grant

In connection with your use of the Services, you may be able to chat, post, upload, or submit content to be made available through the Services, including your medical information and medical questions ("Your Content"). By using the Service and uploading Your Content, you grant us a license to access, use, host, cache, store, reproduce, transmit, display, publish, distribute, modify and create derivative works of Your Content but solely as required to be able to operate and provide the Services.

7. Third-Party Services and Materials

Certain Services may display, include or make available content, data, information, applications or materials from third parties ("Third-Party Materials") or provide links to certain third-party websites. By using the Services, you acknowledge and agree that the Company is not responsible for examining or evaluating the content, accuracy, completeness, availability, timeliness, validity, copyright compliance, legality, decency, quality or any other aspect of such Third-Party Materials or websites.

8. Disclaimers, Limitations of Liability and Indemnification

8.1 Disclaimers

Your access to and use of the Services are at your own risk. You understand and agree that the Services are provided to you on an "AS IS" and "AS AVAILABLE" basis.

THE SERVICES RELY ON ARTIFICIAL INTELLIGENCE MODELS, AND, ACCORDINGLY, OUTPUT IS FREQUENTLY INCORRECT. YOU ACKNOWLEDGE THAT RELYING ON THE OUTPUT WITHOUT VERIFICATION FROM A QUALIFIED HEALTHCARE PROVIDER COULD LEAD TO HARMFUL OUTCOMES, FOR WHICH THE COMPANY BEARS NO LIABILITY.

PRANA HEALTH IS FREQUENTLY INCORRECT. Prana Health is frequently incorrect and does not guarantee accuracy or correctness in anything it says. Users understand that all information discussed with Prana Health must be verified with their real doctor, as Prana Health is often wrong. This includes but is not limited to information about diagnoses, treatments, medications, and medical advice.

THE COMPANY DOES NOT PROVIDE MEDICAL ADVICE AND THE SERVICES ARE NOT A PHYSICIAN OR QUALIFIED MEDICAL PROFESSIONAL. THE COMPANY DOES NOT PRACTICE MEDICINE AND DOES NOT PROVIDE PATIENT CARE; THE SERVICES HELP YOU COMMUNICATE WITH A PHYSICIAN. THE SERVICES ARE NOT INTENDED TO CONSTITUTE MEDICAL ADVICE, INSTRUCTION, DIAGNOSIS, TREATMENT OR CARE. ALWAYS SEEK THE ADVICE OF YOUR PHYSICIAN OR OTHER QUALIFIED HEALTH PROVIDER REGARDING ANY OUTPUT.

8.2 Limitations of Liability

TO THE EXTENT NOT PROHIBITED BY LAW, YOU AGREE THAT IN NO EVENT WILL THE COMPANY ENTITIES BE LIABLE FOR ANY INDIRECT SPECIAL, EXEMPLARY, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES. THE COMPANY ENTITIES' TOTAL LIABILITY TO YOU FOR ANY DAMAGES FINALLY AWARDED SHALL NOT EXCEED THE GREATER OF ONE HUNDRED DOLLARS ($200.00), OR THE AMOUNT YOU PAID THE COMPANY ENTITIES, IF ANY, IN THE PAST SIX (6) MONTHS FOR THE SERVICES.

8.3 Indemnification

By entering into these Terms and accessing or using the Services, you agree that you shall defend, indemnify and hold the Company Entities harmless from and against any and all claims, costs, damages, losses, liabilities and expenses arising out of or in connection with: (a) your violation or breach of any term of these Terms; (b) your violation of any rights of any third party; (c) your misuse of the Services; (d) Your Content, or (e) your negligence or wilful misconduct.

9. Arbitration and Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY—IT MAY SIGNIFICANTLY AFFECT YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A JURY HEAR YOUR CLAIMS. IT CONTAINS PROCEDURES FOR MANDATORY BINDING ARBITRATION AND A CLASS ACTION WAIVER.

9.2 Informal Process First

You and the Company agree that in the event of any dispute between you and the Company Entities, either party will first contact the other party and make a good faith sustained effort to resolve the dispute before resorting to more formal means of resolution, after first allowing the receiving party 30 days in which to respond.

9.3 Arbitration Agreement and Class Action Waiver

After the informal dispute resolution process, any remaining dispute, controversy, or claim relating in any way to the Company's services and/or products will be resolved by arbitration. You and the Company agree that any Claim will be settled by final and binding arbitration, using the English language, administered by JAMS under its Comprehensive Arbitration Rules and Procedures. Any arbitration under these Terms will take place on an individual basis—class arbitrations and class actions are not permitted. You understand that by agreeing to these Terms, you and the Company are each waiving the right to trial by jury or to participate in a class action or class arbitration.

9.6 Opt-Out

You have the right to opt-out and not be bound by the arbitration provisions set forth in these Terms by sending written notice of your decision to opt-out to Prana Health Arbitration Opt-out. The notice must be sent to the Company within thirty (30) days of your first registering to use the Services or agreeing to these Terms.

9.7 Waiver of Right to Bring Class Action and Representative Claims

To the fullest extent permitted by applicable law, you and the Company each agree that any proceeding to resolve any dispute, claim, or controversy will be brought and conducted ONLY IN THE RESPECTIVE PARTY'S INDIVIDUAL CAPACITY AND NOT AS PART OF ANY CLASS, CONSOLIDATED, MULTIPLE-PLAINTIFF, OR REPRESENTATIVE ACTION OR PROCEEDING. You and the Company AGREE TO WAIVE THE RIGHT TO PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS ACTION.

10. Additional Provisions

10.1 Email and SMS Messaging

The Company may contact you via email or text message at any email addresses or phone numbers you provide in connection with the Services. This includes transactional communications related to your doctor appointments and marketing communications (from which you may opt out at any time).

10.2 Updating These Terms

We may modify these Terms from time to time, in which case we will update the "Updated" date at the top of these Terms. If we make changes that are material, we will use reasonable efforts to attempt to notify you. Your continued access or use of the Services after the modifications have become effective will be deemed your acceptance of the modified Terms.

10.3 Termination of License and Your Account

If you breach any of the provisions of these Terms, all licenses granted by the Company will terminate automatically and no refunds will be provided. Additionally, the Company may suspend, disable, or delete your Account and/or the Services with or without notice, for any or no reason.

10.5 California Residents

If you are a California resident, in accordance with Cal. Civ. Code § 1789.3, you may report complaints to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by contacting them in writing at 1625 North Market Blvd., Suite N 112 Sacramento, CA 95834, or by telephone at (800) 952-5210.

10.6 Telehealth Regulations and Geographic Limitations

The Company may be subject to telehealth or telemedicine regulations that differ by jurisdiction. You acknowledge that the Company's ability to provide the Services may be limited by the laws or regulations of your jurisdiction. The Services are primarily designed and intended for use by individuals located in the United States.

10.6.1 Mental Health Restrictions in Certain States Including Illinois and Nevada

Prana Health does not provide Services in connection with any mental, emotional, or behavioral health concerns. You agree that you will not use or attempt to use the Services in connection with any mental, emotional, or behavioral health concerns. Users with any such concerns must consult directly with a licensed physician or other professional authorized in their state to provide therapy or psychotherapy services.

10.9 Data Breach Notification

In the event of a data breach that affects your personal information, the Company will notify you in accordance with applicable laws and regulations.

10.11 Data Deletion Requests

If you wish to have your data deleted, please email us at support@pranahealth.io. We will process deletion requests in accordance with applicable laws and our Privacy Policy.

10.12 Miscellaneous

These Terms constitute the entire agreement between the parties with respect to the subject matter hereof and your use of the Services. These Terms are governed by the laws of the State of New York, without regard to conflict of laws rules, and the proper venue for any disputes will be the arbitration venue set forth in Section 9, or if arbitration does not apply, then the state and federal courts located in New York, New York.

10.13 How to Contact Us

You may contact us regarding the Services or these Terms by emailing support@pranahealth.io.

11. Mobile Terms of Service

The Prana Health AI mobile message service (the "Service") is operated by Prana Health AI ("Prana Health AI", "we", or "us"). Your use of the Service constitutes your agreement to these terms and conditions ("Mobile Terms").

By consenting to using Prana Health AI SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Prana Health AI through your wireless provider to the mobile number you provided.

Messages include: (a) Transactional messages related to your doctor appointments; (b) Service-related messages, including updates, alerts, and account information; (c) Promotional messages, including promotions, specials, and other marketing offers.

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Prana Health AI. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply.

You may opt-out of the Service at any time. Text the single keyword command STOP or click the unsubscribe link (where available) in any text message to cancel.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Policy.